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The Global Prismatic Company Privacy Policy

The Global Prismatic Company, and our affiliated entities (“we”, “us”, or “The Prismatic Company”), respect your privacy and are committed to protecting it through compliance with this privacy policy. This privacy policy explains how we use the personal data we collect from you when you use our website and apps, including LightWeave, LightWeave Ravel, and other products that we launch in the future.

Topics:

What data do we collect?

We collect the following data:
  • Account information: Email address, account display name (user name), account profile picture, and account creation date.
  • Media, project files, and metadata for videos you upload to our web player, including project title, upload date, media files, background audio, project metadata, view count, and other information related to your uploaded projects.
  • In-app purchases: Subscription status and purchase history.
  • Website analytics: Information on your visits to our website to understand how people use our website, so that we can make it more intuitive and user-friendly. We use Google Analytics on our website. You can visit Google's policies page for more information on how Google uses cookies and similar technologies.

How do we collect your data?

We collect and process personal data when you interact with our apps and website, including when you:
  • Sign up for a LightWeave account in order to upload your interactive video to the Ravel web player
  • Upload and share your project via the Ravel web player
  • Join a waitlist or mailing list on our website to receive information and updates about LightWeave products and early-access programs
  • Use or view our website (anonymous usage data only)
  • Use the Ravel web player (anonymous usage data only)
  • Contact our customer support team to receive assistance

How will we use your data?

We collect your data so that we can:
  • Provide our services, including but not limited to hosting your Ravel interactive video so that it can be played in our web player.
  • Send emails necessary for providing our services, such as account sign-in, password reset links, account changes, and verification links.
  • Identify your account when you sign in with a different provider. For example, if you sign in with Apple and then later sign in with Google, we treat them as the same account, as long as the email addresses match.
  • Send you updates about your uploaded content based on your preference settings. For example, if you use LightWeave Ravel, have shared a video publicly, and you have requested to receive updates, we may send you updates about milestones on videos you have shared.
  • Send you information and updates about LightWeave products if you have joined a waitlist or mailing list on our website, based on your preferences.
  • Send you receipts or confirmations for purchases or subscriptions if you make a purchase outside of the Google Play Store or the App Store.
  • Improve our service offerings, by understanding how our services are used when you visit our website. We use Google Analytics to do this.

How do we store your data?

We securely store your data in Google Cloud Platform in the United States. Data related to customer support inquiries is stored by Zendesk in Amazon Web Services in the Asia Pacific region.

We use industry best practices to protect your data, including restricting access and maintaining audit logging systems that monitor and record access to data, as well as encrypting data where appropriate. As a general policy, our employees do not access your data except where necessary to maintain our services.

We retain your account data for as long as your account exists, which is necessary to provide our services. You may request deletion of your account and associated data at any time. Upon deletion, your data will be removed from our active systems. Backup copies of data, which may include account data, project data, and stored files (such as media), may be retained for up to 365 days before being permanently deleted.

Non-personal data

When someone views the content you share on our web player for LightWeave Ravel, it may be accompanied by ads. We care about protecting your privacy and don’t use any trackers or advertising identifiers. This means that the ads you see may not be as relevant to you.

We may also collect anonymous analytics data about usage patterns and usage frequency of features in our products and on our website. This allows us to find ways to improve our products and website. Whether you allow this does not have any effect on the features or functionality available to you. We only start collecting this data after you agree to it, and you can change your mind any time.

Marketing

We send you information about our existing and future products, services, and other company updates if you have signed up to receive them. You can opt out of receiving any or all marketing communications at any time.

If you have joined our mailing list or early-access waitlist, you can manage your preferences or opt out using the links at the bottom of any emails you’ve received from us. You can also delete your information with us by sending an email to privacy@lightweave.com using the same email address that you used to sign up for the waitlist or mailing list.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request for copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we will respond within one month at the latest. If you would like to exercise any of these rights, please contact us at our email: privacy@lightweave.com.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website and the Ravel web player, including:
  • Keeping you signed in
  • Providing account management functionality

What types of cookies do we use?

There are a number of different types of cookies. We use strictly necessary cookies for user authentication on our website and the Ravel web player. These cookies allow us to recognize signed-in users, maintain secure user sessions, and provide account management functionality. We do not use cookies for advertising, analytics, or tracking purposes.

How to manage cookies

You can set your browser not to accept cookies, and the above website (allaboutcookies.org) tells you how to remove cookies from your browser. However, in some cases, some of our website features may not function as a result.

Privacy policies of other websites

Content we publish on our website, as well as user-created content provided via our web player, may contain links to external websites not under our control. This privacy policy applies only to our website, and not to other websites that may be linked from it. If you visit a link to another website, you may wish to consider reading that website's separate privacy policy.

How to contact us

If you have any questions about our privacy policy or the data we have about you, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us at privacy@lightweave.com.

How to contact the appropriate authority

If you have any complaints or concerns about your personal information, or about our privacy policy, we encourage you to contact us first, and we will do our best to resolve your concern.

If you feel that we have not addressed your concern in a satisfactory manner, you may contact the Data Protection Authority in your country of residence. You can find more information about how to contact the DPA in your country here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

EU Representative

We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the European Union (EU).

Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: https://app.prighter.com/portal/16050349589.

You may contact our EU representative, or us directly at privacy@lightweave.com, regarding any privacy or data protection inquiries.

Changes to our privacy policy

The Prismatic Company may update its privacy policy from time to time, such as to make corrections or add new products or services. Any updates to the privacy policy will be placed on this page. For significant material updates that expand how we process your personal data, we will provide prior notice and/or ask for your consent as appropriate before applying such changes to how we process your data.

This privacy policy was last updated on June 5, 2026.
Previous significant versions of this policy: May 30, 2024.